VIP Account Manager

📋 Description

• Manage and maintain relationships with VIP/high-value clients
• Act as the main point of contact for assigned accounts
• Provide personalized service and proactive communication
• Monitor client activity and performance metrics
• Identify opportunities for upselling and cross-selling
• Develop strategies to increase retention and lifetime value

🎯 Requirements

• Fluency in Spanish (mandatory)
• Good command of English (written and spoken)
• Previous experience as an Account Manager, VIP Manager, or similar role
• Experience in iGaming / fintech / online services (preferred)
• Analytical mindset with ability to interpret client data
• Results-driven with strong focus on revenue and retention

🎁 Benefits

• Strong sales, negotiation, and communication skills
• High level of responsibility
• Experience or strong ability in cross-selling and identifying revenue opportunities
• Proactive mindset, with the ability to anticipate client needs and take initiative
• Creative and out-of-the-box thinking to enhance engagement