Customer Activation Manager

📋 Description

• Lead activations from handoff to go-live
• Drive 80%+ onboarded spend penetration
• Guide 120-day activation with onboarding readiness
• Align Sales, Product, Risk for milestones
• Own outcomes and ensure fast value realization
• Scale activation playbooks and processes

🎯 Requirements

• 3–5 years in implementation, onboarding, or customer success
• Proven activation metrics experience in SaaS/fintech
• Technical aptitude with integrations and APIs
• Strong communication and project management
• Comfort in fast-changing, high-growth environments
• Nice to have bilingual (French/English)

🎁 Benefits

• Hybrid work based in Toronto area
• Competitive compensation and equity
• Dog-friendly, collaborative culture
• Autonomy and growth opportunities