Digital Success Strategy Manager

📋 Description

• Owns the digital customer success strategy: segmentation, lifecycle, and one-to-many engagement
• Designs and leads a modernized, AI-powered evolution of the digital motion, scaling proactive
• Defines strategy, requirements, and priorities shaping tooling and automation; aligns with the
• Owns adoption, retention, and coverage outcomes of the digital motion, defines metrics and iterates
• Designs digital engagement programs end to end, including journeys, campaigns, in-app guidance, and
• Collaborates with data teams to ground motion in health, adoption, and usage signals for targeted

🎯 Requirements

• 6+ years in customer success, digital or scaled customer success, or engagement strategy, including
• Deep expertise in segmentation, lifecycle design, tech-touch engagement, and relevant tooling
• Proven ability to apply AI and automation to customer engagement with a clear improvement view
• Ability to translate strategy into clear requirements that a technical builder can execute against
• Working knowledge of customer success metrics (adoption, health, retention) to target and measure
• Familiarity with CS platforms like Gainsight, Salesforce, and in-app engagement tooling (preferred)

🎁 Benefits

• Awarded 2025 Best Companies to Work For by U.S. News
• Named 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• We train and then provide room to grow through vertical and horizontal career paths
• Bootcamp training to build technical and product knowledge for customer conversations
• Opportunity to impact more than 75,000 global customers with Jamf’s Apple device management solution