Customer Success Manager

📋 Description

• Responsible for long-term success, value, and retention of customer portfolio using MariaDB
• Build relationships with customers; act as a trusted advisor and primary contact for escalations.
• Collaborate with Sales Engineers, Account Executives, and cross-functional teams.

🎯 Requirements

• 2-4 Years in customer-facing roles within enterprise software.
• Fluent in English (spoken and written).
• Strong ability to communicate value and business impact to customers.
• Experience with onboarding, adoption, retention, and expansion activities.
• Ability to manage customer health, engagement, and success plans.
• Excellent time management and relationship-building skills; capable of C-level conversations.

🎁 Benefits

• Competitive compensation package.
• 25 days paid annual leave plus holidays; flexibility and freedom.
• Remote-friendly with opportunities for global collaboration.