Remotely
crmhubspotdata analysisaccount managementrelationship managementzendesk
Job Description
📋 Description
- Own a dedicated book of veterinarians as their primary relationship partner inside Roo with
- Retain, engage, and grow shift volume for assigned vets through proactive relationship management.
- Diagnose engagement drops using booking and activity data to determine drivers and take action.
- Act as liaison between vets and Roo teams to resolve issues and promote advocacy.
- Build community through 1:1 conversations, local vet events, and conference programming.
- Utilize CRM insights to steer your week from data rather than direction.
🎯 Requirements
- 3+ years in account management, customer success, or sales.
- Proven relationship builder with strong interpersonal and communication skills.
- Proficiency in CRM and data analysis tools (HubSpot, Zendesk).
- Organized, adaptable, and self-directed with multiple priorities.
- Experience in veterinary staffing or healthcare services preferred.
🎁 Benefits
- Remote-first company with hybrid option if based in San Francisco.
- Tiered pay ranges with regional examples (USD).
- Stipends for home office setup, continuing education, and wellness.
- Comprehensive health benefits, 401K, and Unlimited PTO.
- Paid parental leave and birthday/anniversary gifts.
