North AmericaFull TimeCustomer Support
Remotely
Listed on 3 job boards, which is a stronger signal than one board alone.
englishsqlspanishfintechbilingualrest apis
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Job Description
📋 Description
- Resolve inbound customer calls and review billing details
- Provide accurate end-to-end support to inquiries
- Meet or exceed call center metrics with excellent service
- Identify trends and escalate issues as customer advocate
- Listen empathetically to customers in financial stress
- Maintain records and log information into the database
🎯 Requirements
- 2+ years of call center experience
- Fintech or financial services experience
- Dissect customer situations to define requests
- Bilingual: Spanish and English, strong communication
- Thrives in fast-paced, goal-driven environment
- Collaborative and team-friendly
🎁 Benefits
- Full medical, dental, vision benefits
- Unlimited PTO and sick leave + 14 holidays
- 401k match up to 4% with vesting
- Parental leave, remote office setup subsidy
- Wifi/cell phone expense subsidies
- Summer Fridays and commuter benefits
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