Virtual Assistant – Billing and Collections

Description

About the Role:

Snapscale is seeking a detail-oriented and proactive Virtual Assistant to support a U.S.-based client with invoice follow-ups, collections, and administrative tasks. This role involves professional communication with hotels regarding outstanding invoices, maintaining accurate records, and ensuring timely and consistent follow-ups through phone and email.

The ideal candidate is organized, persistent, comfortable making outbound calls, and able to manage multiple accounts while following established processes and communication guidelines.

Key Responsibilities:

• Follow up with hotels regarding outstanding invoices through outbound calls and email

• Contact hotels according to established collection timelines and follow-up procedures

• Make repeated call attempts as required until a live contact is reached, following the client's calling guidelines

• Send follow-up emails when a hotel cannot be reached by phone

• Maintain accurate records of calls, emails, payment updates, and collection outcomes

• Monitor outstanding invoices and track accounts through the collection process

• Assist with invoice-related administrative tasks and documentation

• Conduct call checks and other assigned administrative support activities

• Manage multiple accounts and follow-up schedules while meeting deadlines

• Ensure all communications are professional, clear, and aligned with client guidelines

• Review completed work for accuracy before submission

• Perform other administrative and ad hoc tasks as assigned

Perks:

• Health Maintenance Organization (HMO)

• Competitive pay

• Government-mandated benefits

• 13th month pay

• Night differential pay

• Internet allowance

• Perfect attendance bonus

• Yearly salary increase

• Opportunities for career growth and development

Requirements

• At least 1 year of experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Collections Specialist, or in a similar role

• Experience with collections, accounts receivable, billing, invoicing, or payment follow-ups is an advantage

• Comfortable making frequent outbound calls and following up with clients or businesses

• Strong verbal and written English communication skills

• Excellent organizational and time-management skills

• Detail-oriented with strong record-keeping and documentation skills

• Able to manage repetitive follow-ups while maintaining professionalism and persistence

• Comfortable working with spreadsheets, email platforms, CRM systems, and other administrative tools

• Ability to follow structured processes, communication guidelines, and deadlines

• Proactive, reliable, and able to work independently in a remote environment

• Must have a stable internet connection and dedicated workspace

Originally posted on Himalayas