Customer Experience Manager

📋 Description

• Be the primary contact for assigned accounts and drive customer satisfaction.
• Manage entire customer lifecycle and journey with Rubrik.
• Collaborate with Support and Engineering to ensure optimal experience.
• Coordinate cross-functional teams to achieve customer goals.
• Deliver weekly reports and RCA documents on issues.

🎯 Requirements

• 6+ years in Japanese customer-facing enterprise support, account management, or escalation
• Native or business fluent Japanese; native or business fluent English
• Strong communications: verbal, written, and presentations
• Experience with CRM systems (Salesforce preferred)
• Technical background in Networking, Storage, Backup, Cloud solutions (S3, Azure, Google)
• Ability to travel to customer sites as needed

🎁 Benefits

• ML/AI transformation focus in a security-first company
• Inclusive culture with equal opportunity employer policies
• Opportunity to work with cross-functional teams globally