VP, Customer Success

📋 Description

• Lead a senior team of Technical Account Managers and CS professionals for the Strategic Segment.
• Define and execute the vision for customer success aligned with company objectives.
• Drive cross-functional collaboration with Sales, Services, Product, and R&D to deliver outcomes.
• Build high-performance, accountable teams and foster innovation.
• Maintain strong executive-level relationships with key clients.
• Oversee KPIs and strategic initiatives to maximize customer value.

🎯 Requirements

• 15+ years in customer service, contact centers, or B2B technology.
• Proven leadership; ability to build/mentor high-performing teams.
• Bachelor’s degree in Business, Finance, Technology, or related field (or equivalent).
• Strong cross-functional collaboration with Sales, Services, Product, and R&D.
• Experience defining/measuring customer success metrics and driving improvements.
• Familiarity with SaaS tools like Salesforce and Gainsight.

🎁 Benefits

• Opportunity to work with globally recognized brands and shape the customer success function.
• Global, fast-paced, collaborative environment with growth opportunities.
• Exposure to enterprise-level customers and strategic initiatives.
• Travel may be required domestically and internationally.