Manager, Deal Desk

📋 Description

• Lead the Deal Desk function and provide strategic oversight for non-standard pricing requests
• Establish and enforce Deal Desk SLAs, intake and triage standards, approval thresholds, escalation
• Act as the primary escalation point for complex commercial scenarios requiring senior-level
• Lead commercial negotiations with Sales, resellers, and direct customers to structure and finalize
• Govern commercial pricing within CPQ and deal management platforms, including playbooks, approval
• Partner with Revenue Operations to ensure deal structures are executable and aligned with

🎯 Requirements

• 5–8 years of experience in Deal Desk, commercial pricing, commercial operations, or a similar
• 1–3 years of supervisory or people-management experience, ideally leading Deal Desk, pricing, or
• Strong commercial acumen with demonstrated experience negotiating pricing and structuring complex
• Deep understanding of Deal Desk operations, including approval frameworks, SLA management, pricing
• Experience with CPQ or deal management platforms; experience with DealHub is an advantage.
• Experience designing and implementing Deal Desk intake processes, approval workflows, escalation

🎁 Benefits

• Competitive annual base salary: CAD $116,200–$155,000, depending on qualifications, experience
• Flexible working arrangements supporting both remote and in-person collaboration.
• Home office reimbursement program.
• Competitive medical and dental benefits.
• Retirement savings program.
• Baby bonus and parental leave top-up program.