Strategic Senior Customer Success Manager

📋 Description

• Deliver customer outcomes for top enterprise accounts.
• Manage adoption, governance, health, and retention with Account Executives.
• Own end-to-end lifecycle for strategic objectives and expansion opportunities.

🎯 Requirements

• 10+ years in customer-facing B2B/SaaS roles.
• B.A./B.S. in business/technology or equivalent; 5+ years in Customer Success.
• Experience with Banks/Financial Services tech needs is a plus.
• Executive-level communication and presentation skills.
• Strong organizational, multi-tasking, and problem-solving skills.
• Proven ability to drive customer health and loyalty; adept with Salesforce, Gainsight, Jira.

🎁 Benefits

• Competitive salary; benefits details discussed during recruiting.
• Hybrid work model with collaboration across global teams.