Senior Manager, Enterprise Customer Success

📋 Description

• Lead a high-performing team of Enterprise CSMs in Japan
• Drive strategic value, adoption, and expansion with Fortune 1000s
• Build senior stakeholder partnerships (CIO/CTO/Heads) in Japan
• Oversee end-to-end lifecycle: onboarding to renewal
• Use analytics to spot adoption trends and renewal risks
• Collaborate cross-functionally for a unified customer experience

🎯 Requirements

• 5–8+ years in Customer Success, TAM, or AM in B2B SaaS
• 5+ years of people management for Enterprise CS teams
• Experience with Fortune 1000s, global brands, Japanese enterprises
• Strong knowledge of Japanese enterprise tech landscape
• Fluent in Japanese and business English
• Customer-centric with track record of impact

🎁 Benefits

• Competitive compensation based on performance
• RSU and ESPP stock plans
• Professional development and product training
• Sales training in MEDDIC and messaging
• Mentor/buddy program for networking
• Inclusive culture and global benefits