Manager, Customer Retention Solutions

📋 Description

• Lead staffing and management of the sales renewal team in a remote/hybrid environment
• Drive account penetration, revenue growth, and customer satisfaction
• Coach staff to achieve individual and team goals
• Oversee renewal submissions, contract funding, and CRM data quality
• Monitor performance metrics and provide timely reporting to leadership
• Collaborate with senior management and other departments as needed

🎯 Requirements

• Bachelor’s degree preferred or equivalent experience
• 3+ years of Sales Representative experience, ideally in financial services or consultative sales
• 4+ years of people management and coaching experience
• Strong communication, organizational, and time-management skills
• Proficient with CRM (e.g., Salesforce) and Microsoft Office
• Ability to perform in a high-intensity environment and manage ambiguity

🎁 Benefits

• Health Insurance: comprehensive medical, dental, vision; employer-paid options
• 401(k) with 25% company match up to 6% of salary
• Paid Time Off and Sick Time
• Tuition Reimbursement up to $5,000 annually
• Travel Reimbursement for work-related travel
• Lifestyle and LifeBalance programs with various perks