Account Manager, North America

📋 Description

• Own and grow a $3M+ North American book of business with renewals, expansions, upsells, and revenue
• Use customer, account, and pipeline data to identify growth opportunities and drive product
• Meet or exceed Net ARR, renewal and expansion targets.
• Develop strategic account plans addressing needs, adoption, renewal risks, and expansion paths.
• Forecast pipeline and report on account health, revenue opportunities, and KPIs.
• Collaborate with Customer Success, Marketing, Product, Support, and New Business teams to

🎯 Requirements

• 4+ years of experience in SaaS sales, account management, or related role, preferably in North
• Proven success driving renewals, expansions, upsells, and revenue growth in a high-growth
• Experience managing complex customer portfolios with retention and expansion objectives.
• Strong understanding of SaaS metrics: Net ARR, renewals, expansion, adoption, pipeline, forecasting.
• Data-driven with CRM, pipeline analytics, and forecasting tools; able to support commercial
• Excellent communication, negotiation, presentation, and stakeholder-management skills; able to

🎁 Benefits

• High-impact opportunity to influence renewal rates and expansion revenue.
• Remote-first environment with the ability to work from India.
• Opportunity to collaborate with diverse, international teams across multiple countries.
• Fast-paced SaaS environment that encourages autonomy and professional growth.
• Exposure to complex customer portfolios and strategic commercial initiatives.