Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Overview
Sprinklr is seeking an exceptional, self-motivated, and versatile Executive Assistant to support our Chief Revenue Officer (CRO). The ideal candidate must be proactive with excellent problem solving and judgment skills and the ability to think and plan ahead to handle multiple concurrent requests appropriately and manage time effectively. This role will also work closely with our Board of Directors, the Executive Leadership Team (ELT), and their supporting C-level Executive Assistants. It requires agility, the ability to move and act very quickly, real-time, independent judgment, and impeccable discretion when sensitive matters are involved. Individual must demonstrate ability to accommodate flexible work schedules, based on the needs of leadership.
Responsibilities
- Executive Calendar Management: Proactively manage and optimize executive's complex and dynamic calendars, strategically prioritizing engagements and ensuring seamless coordination across multiple time zones with senior leaders and other Executive Assistants, anticipating potential conflicts and proactively resolving scheduling challenges.
- Complex Travel Coordination: Independently plan and execute intricate international and domestic travel arrangements, including flights, accommodations, visas, ground transportation, and security protocols. Demonstrate resourcefulness in navigating unexpected travel disruptions and adapting itineraries as needed.
- Communication and Stakeholder Management: Serve as a highly professional and discreet point of contact for internal and external stakeholders, managing confidential communications, screening correspondence, and prioritizing inquiries with impeccable judgment.
- Meeting and Event Management: Prepare executives for meetings using / preparing comprehensive briefing materials, presentations, and agendas for meetings and events. Coordinate all logistical aspects, including venue selection, catering, and technology setup. Capture and disseminate key decisions and action items, ensuring timely follow-up. EAs are expected to be in the office supporting events or meetings when required.
- Information Management: Maintain confidential files, records, and databases, ensuring accuracy and accessibility. Conduct research and compile information to support the executives’ decision-making process.
- Expense Management: Meticulously process and track expenses, reconcile credit card statements in compliance with company policies.
- Board of Directors Engagement: Provide support to the Board of Directors and ELT, including scheduling board meetings, ensuring stakeholder alignment, and handling requests from board members and ELT.
Qualifications
- 6+ years of previous experience supporting C-Level executives.
- Associate or bachelor’s degree, or equivalent experience.
- Understanding of corporate board governance required.
- Exceptional judgment, tact, diplomacy, and integrity.
- Exceptional written, verbal, and interpersonal communication skills.
- Detailed planning, time management, and organizational skills, with common sense, and a sense of humor.
- Attention to deadlines and time-sensitive issues in a fast-paced environment.
- Effective relationship builder with executive assistant community as well as with internal/external leaders and other team members.
- Maintains confidentiality and acts with integrity and discretion with a high degree of maturity/professionalism with executive leadership.
- Learns quickly and adopts new technologies.
- Agile and flexible to change direction, performing effectively with unanticipated interruptions or pressures.
- Collaborative, team player; willing to jump in and do the work needing to be done.
- Inspires trust and confidence with a wide range of stakeholders at all levels in a diverse and inclusive environment.
Preferred Skills
- Experience managing complex projects through completion.
- Event planning and management experience a plus.
- Proficiency with Microsoft Office: Outlook, Excel, Word, PowerPoint, and SharePoint.
- Proficiency in scheduling travel through in-house travel booking system, Navan is ideal.
- Familiarity with Workday Human Capital Management System.
- Experience coordinating the review and processing of invoices.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
- Lead a new category of enterprise software that we call Unified-CXM.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$74,000 - $124,000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
Originally posted on Himalayas
