Senior Lead - HR Shared Services

📋 Description

• Oversee day-to-day HR Shared Services operations across the employee lifecycle.
• Coordinate workload, prioritisation, and service delivery for HR operations.
• Maintain service standards, process handoffs, and SLA adherence.
• Track KPIs, turnaround times, quality metrics, and risk controls.
• Manage escalations and ensure timely case closure.

🎯 Requirements

• Bachelor’s degree in HR Management, Business Admin, or related field.
• 4–5 years in HR Shared Services or HR Operations.
• Hands-on in HR records, contracts, payroll coordination, offboarding, and ER support.
• Strong governance, stakeholder management, and data quality focus.
• Experience with HRIS (HiBob or equivalent) and ticketing/case systems (Freshservice is a plus).

🎁 Benefits

• Opportunity to scale HR operations across multiple markets.
• Competitive benefits with a focus on development and well-being.