Sr. AI Growth Strategist

📋 Description

• Own the success of a portfolio of Edwin customers.
• Drive successful operational adoption following Edwin deployments.
• Develop and execute AI Success Plans aligned with each customer’s business objectives.
• Guide customers from implementation through adoption, value realisation, expansion readiness
• Monitor customer health, adoption, product usage, AI maturity, and operational outcomes.
• Identify risks early and lead cross-functional recovery plans before customer outcomes are impacted.

🎯 Requirements

• 9+ years of experience in Customer Success, Professional Services, Technical Account Management
• Demonstrated success owning strategic customer relationships and delivering measurable adoption
• Experience working with senior and executive stakeholders and influencing decisions across complex
• Strong technical aptitude, with the ability to understand AI-driven solutions, observability
• Experience developing customer success plans, conducting Executive Business Reviews, measuring ROI
• Proven ability to lead complex, cross-functional customer initiatives involving technical

🎁 Benefits

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