Customer Success Manager - EMEA & US

📋 Description

• Own the business side of enterprise accounts in US & EMEA: strategy, growth and executive
• Manage a portfolio of 10-25 enterprise accounts in a high-touch model with Directors and C-levels.
• Collaborate with a Digital Project Manager to deliver client outcomes.
• Lead renewals, upsell, cross-sell and close deals end-to-end.
• Run Steering Committees and business reviews with executives.

🎯 Requirements

• ≥5 years in enterprise client portfolios in B2B SaaS (CSM/Strategic AM/AE with ownership).
• Owned full sales cycle: renewals, upsell, cross-sell, negotiation and closing.
• Managed 10-25 high-touch accounts with senior-level cadence.
• Qualified and ran long, complex cycles with MEDDIC/BANT/SPIN or equivalent.
• Built direct relationships with Directors & C-levels for 12+ months.
• Turned project data into business narratives (ROI, adoption, impact).

🎁 Benefits

• Office hybrid in Paris: 3 days on-site, 2 days remote.
• Personalized onboarding and ongoing development.
• Team life events, town halls, and annual seminar.
• Annual day package, RTT days, and meal vouchers.
• Equipment provided (laptop, headset, monitor) and transport/insurance benefits.