People Operations Team Lead

📋 Description

• Lead day-to-day of Global People Care teams to maximize productivity.
• Manage HR Case loads across 27 countries with strong service delivery.
• Escalate issues and provide feedback to regional leads on improvements.
• Ensure data integrity across systems and documents.
• Collaborate with COEs to maintain knowledge articles.
• Support UAT and cross-project initiatives for better employee experience.

🎯 Requirements

• Experience integrating AI into work processes or using AI tools.
• 5+ years in HR operations or centralized customer support for global clients.
• 5-8 years stakeholder and team management experience.
• Extensive experience in process optimization in operations.
• Proficiency in MS Excel, PowerPoint and hands-on data analysis.

🎁 Benefits

• Flexible work personas and distributed work options as applicable.
• Equal Opportunity Employer with inclusive hiring practices.
• Accommodations available during application process.