Sr. Customer Success Manager - Boston, MA

📋 Description

• Manage high-value enterprise customers to ensure retention and expansion.
• Partner with Sales and Product to refine go-to-market strategies.
• Mentor the broader CS organization and influence cross-department efforts.
• Travel as needed to engage customers and lead regional events.
• Drive adoption and customer health across ~20 accounts.
• Own renewal and usage metrics to prevent churn.

🎯 Requirements

• 5+ years in SaaS account management, CS, or sales.
• Proven track record of exceeding retention and revenue goals.
• Executive presence with strong communication and negotiation.
• Industry knowledge in local/state government or related sectors.
• Technical and business acumen: Salesforce, G-Suite, CS platforms.
• Bachelor’s degree; MEDDIC/Challenger a plus.

🎁 Benefits

• Comprehensive healthcare options
• Flexible vacation and paid holidays
• 401(k) with company match
• Parental leave, wellness stipends, HSA contributions
• Professional development and growth opportunities
• Collaborative office with weekly catered lunches