Senior Customer Success Manager

📋 Description

• Own a portfolio of customer accounts and build relationships
• Advise customers through onboarding, renewal, and success goals
• Lead onboarding and provide live product training
• Monitor metrics: satisfaction, NPS, retention, growth, health
• Identify expansion opportunities and lead upsell
• Assess risk, reduce churn, and strengthen retention

🎯 Requirements

• 3+ years in customer success, AM, or similar
• Customer-centric with measurable outcomes
• Strong relationship-building with users and exec sponsors
• Experience managing renewals, growth, advocacy
• Excellent organization and prioritization
• Excellent written and verbal communication

🎁 Benefits

• Competitive salary
• Health insurance
• Stock options
• Remote-first working environment
• Collaborative culture
• Global customer base exposure