Associate – Technical Support Specialist

📋 Description

• Provide advanced technical support for escalated customer issues
• Diagnose and resolve hardware, software, and OS problems
• Support frontline teams and ensure accurate case resolution
• Collaborate with internal teams for timely incident resolution
• Document cases and resolutions in the CRM system
• Contribute to knowledge base and prioritize to meet SLA

🎯 Requirements

• Education: High School Diploma required; degree in Systems Engineering/CS/IT preferred
• Experience: 1-3 years in technical support or IT services
• Experience with PC hardware, peripherals, Windows OS, Microsoft apps
• CRM tools experience, preferably Microsoft Dynamics
• Advanced troubleshooting, hardware/software diagnostics, Windows troubleshooting
• Spanish required; English proficiency A2+

🎁 Benefits

• Competitive compensation and annual merit increases
• Paid training, onsite or work-from-home
• Paid vacation and sick leave; health and life insurance
• Lunch benefits, transportation/shuttle service
• Career development and growth opportunities
• Reward and recognition programs