Senior Strategic Customer Success Manager

📋 Description

• Role: cultivate and maintain strong relationships with Socure’s customers
• Ensure high satisfaction, retention, and measurable business outcomes
• Collaborate cross-functionally with sales, product, support, and exec teams
• Drive adoption, maximize value, and address risks proactively
• Support growth objectives through seamless customer experience
• Act as trusted advisor and advocate for customer objectives

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field
• 8+ years in customer success, account management, or related field
• Proven ability to build and manage customer relationships
• Strong written and verbal communication
• Analytical skills to interpret data and identify risks
• Project management and organizational abilities; cross-functional collaboration

🎁 Benefits

• Equity opportunities
• Salary: $145K – $165K per year
• Commission opportunities