Customer Success - EMEA

📋 Description

• Be part of an early CS team with endless opportunities for impact. Partner with CS to develop
• Build and own relationships with a book of 40-50 enterprise clients.
• Onboard new clients and drive long-term adoption of multiple ElevenLabs products.
• Monitor customer usage to identify improvements and revenue expansion opportunities.
• Own expansions and renewals for your book of business; this is a commercial role.
• Own customer success KPIs (NRR/GRR) and contribute to CS OKR goals.

🎯 Requirements

• 5-7 years of Customer Success experience in a fast-paced SaaS org.
• Experience unlocking value for customers with technical, mission-critical products (e.g.
• Commercial experience owning renewals/expansion and driving best-in-class NRR.
• Builder mindset with focus on customer excellence and scalable solutions.
• Exceptional communicator across all levels and stakeholder environments.
• Strong analytical thinker with problem-solving skills for diverse customer challenges.

🎁 Benefits

• Learning & development: Annual discretionary stipend towards professional development.
• Social travel: Annual discretionary stipend to meet colleagues.
• Annual company offsite: New location each year.
• Co-working: Monthly stipend if not near main hubs.
• Innovative culture: Opportunity to define AI trajectory.