Renewals Manager, Velocity

📋 Description

• Own a high-volume renewal portfolio across Velocity accounts, ensuring contracts are renewed
• Run proactive renewal motions before contract end dates, including outreach, timeline management
• Identify churn risk early using signals and trends; escalate with recommendations.
• Position renewal value for transactional customers using outcomes, usage, and business context.
• Partner with CS, Account Directors, Finance, Legal, PS, Support, and leadership to resolve blockers
• Maintain forecasts and CRM hygiene with renewal status, risk level, blockers, next steps, and

🎯 Requirements

• 2-4 years in Renewals, Customer Success, Account Management, or similar SaaS role.
• Experience managing high-volume portfolio with multiple deadlines.
• Proven ability to drive renewal execution in a structured, deadline-driven environment.
• Strong written and verbal communication for concise customer-facing outreach.
• Commercially minded: comfortable discussing value, objections, and deal strategy.
• Strong organizational discipline across systems, documentation, forecasting, and follow-through.

🎁 Benefits

• Familiarity with Salesforce, ChurnZero, and workflow/automation tooling preferred.
• Experience in SMB/Velocity-style coverage models.