Operations Coordinator

Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments.

This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities.

You’ll work across functions including:

• Operations

• Finance

• HR

• Customer Service

• Logistics

• IT

• Vendor Management

You’ll serve as a key coordination point between teams while giving leadership clear visibility into KPIs, deadlines, risks, and operational performance.

What You’ll Own

Process & Workflow Coordination

• Track operational workflows across multiple departments.

• Monitor tasks, deadlines, dependencies, and deliverables.

• Ensure recurring processes are completed according to established SOPs.

• Follow up proactively on outstanding action items.

• Identify bottlenecks, delays, and operational gaps before they become larger issues.

• Escalate risks when necessary and help maintain execution consistency.

KPI Tracking & Operational Reporting

• Maintain operational dashboards, trackers, and reporting systems.

• Prepare:

• Weekly operational reports

• Monthly KPI summaries

• Leadership updates

• Performance insights

• Track metrics including:

• Productivity

• Utilization

• Workflow completion

• Operational efficiency

• Ensure data is accurate, current, and actionable.

• Help leadership understand operational performance and areas requiring attention.

Documentation & SOP Management

• Create, maintain, and update:

• SOPs

• Process maps

• Operational checklists

• Compliance documentation

• Maintain organized records within systems such as:

• Google Drive

• SharePoint

• Notion

• Ensure documentation is easy to find, current, and audit-ready.

• Help standardize recurring operational processes.

Vendor & Partner Coordination

• Communicate with vendors and external partners regarding:

• Deliverables

• Timelines

• Invoices

• Service updates

• Monitor vendor commitments and SLAs.

• Follow up on outstanding requirements.

• Escalate delays or performance issues proactively.

• Maintain organized vendor documentation and approvals.

Cross-Functional Operations Support

• Coordinate recurring workflows between departments.

• Keep stakeholders aligned on deadlines and responsibilities.

• Support leadership with:

• Operational research

• Reporting

• Analysis

• Ad hoc initiatives

• Help maintain clear communication and accountability across teams.

Compliance & Operational Controls

• Ensure operational activities align with established company processes and requirements.

• Maintain accurate logs, records, and tracking systems.

• Support audit readiness through organized documentation.

• Identify missing or inconsistent operational information.

• Help maintain strong internal controls and process discipline.

What Makes You a Strong Fit

You:

• Thrive on structure, organization, and accountability.

• Notice operational gaps before others do.

• Follow through consistently without requiring constant supervision.

• Are comfortable coordinating across multiple departments.

• Can balance recurring workflows with urgent priorities.

• Enjoy working with data, trackers, and operational reporting.

• Communicate clearly and professionally with internal and external stakeholders.

• Look for ways to make processes more efficient and reliable.

Required Experience & Skills

•
2+ years of experience in operations, business coordination, administrative operations, or a related role.

• Strong proficiency with:

• Microsoft Office

• Google Workspace

• Excel / Google Sheets

• Strong spreadsheet skills including:

• Pivot tables

• KPI tracking

• Dashboards

• Operational reporting

• Experience with business systems such as:

• Salesforce

• HubSpot

• NetSuite

• Similar CRM/ERP platforms

• Strong organizational and multitasking abilities.

• Excellent written and verbal English communication.

• Ability to work independently in a remote environment.

Nice to Have

• Experience creating and maintaining SOPs.

• Exposure to process improvement methodologies such as:

• Lean

• Six Sigma

• Kaizen

• Familiarity with:

• Power BI

• Tableau

• Looker

• Experience supporting:

• SaaS companies

• Logistics businesses

• Professional services

• Service-based organizations

• Experience working across multiple departments or business functions.

What a Typical Day Looks Like

Your day may include:

• Reviewing workflow progress across departments.

• Following up on overdue tasks and deliverables.

• Updating KPI dashboards and operational reports.

• Coordinating with vendors on timelines or outstanding items.

• Updating SOPs and process documentation.

• Reviewing data for inconsistencies or missing information.

• Preparing leadership updates.

• Supporting cross-functional operational initiatives.

• Escalating bottlenecks or risks before they affect execution.

In short: you keep operations organized, measurable, visible, and moving forward.

Key Metrics for Success

• On-time completion of operational workflows.

• Accurate and timely KPI reporting.

• Minimal missed deadlines or coordination gaps.

• Zero missed vendor or operational obligations.

• Current and audit-ready SOPs and documentation.

• Timely identification and escalation of bottlenecks.

• Strong cross-functional communication and follow-through.

• Positive stakeholder feedback.

Why This Role Stands Out

• High visibility across multiple areas of the business.

• Direct collaboration with leadership and operational teams.

• Exposure to:

• Operations management

• KPI reporting

• Process improvement

• Vendor management

• Cross-functional coordination

• Fully remote environment.

• Strong ownership over operational execution.

• Career growth opportunities into:

• Senior Operations Coordinator

• Operations Manager

• Project Manager

• Business Operations Manager

Interview Process

• Initial Phone Screen

• Video Interview with Pavago Recruiter

• Practical Task — KPI Dashboard or Process Tracker Exercise

• Client Interview

• Offer & Background Verification

Apply Now

If you’re an Operations Coordinator who is highly organized, comfortable with KPI reporting, spreadsheets, SOPs, vendor coordination, and cross-functional workflows, we’d love to hear from you.

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Originally posted on Himalayas