Senior Manager, Expert Services

📋 Description

• Lead a team of ServiceNow platform consultants
• Drive adoption and customer satisfaction
• Provide strategic and technical delivery leadership
• Contribute to billable work with governance guidance
• Foster collaboration, knowledge sharing, and learning
• Shape service offerings with Product and Sales teams

🎯 Requirements

• 10+ years in consulting or professional services
• Experience with ServiceNow platform and workflows (Tech/Core Business/SecOps/IRM) and NowAssist
• Leadership and people development experience
• Executive stakeholder engagement and prescriptive guidance
• ServiceNow certifications or CTA/CMA highly desired
• Willingness for travel as needed

🎁 Benefits

• Travel varies by business needs
• Flexible work persona options depending on role