Remotely
customer servicecommunicationleasingnegotiationobjection handling
Job Description
📋 Description
- Join Autotrader’s Leasing team in Hemel Hempstead
- Engage with customers to understand leasing requirements
- Qualify needs; 50% of customers may be new to leasing
- Provide tailored guidance throughout the leasing journey
- Balance customer service with sales acumen to hit KPIs
- Lead generation handled by the team, focus on engaging customers
🎯 Requirements
- Previous experience in a sales environment (face-to-face or phone)
- Experience in achieving targets or KPIs
- Passion for customer service with strong interpersonal skills
- Excellent negotiating, objection-handling and influencing skills
- Training/education provided; automotive experience not required
- Organised, able to prioritise in a fast-paced environment
🎁 Benefits
- £35,000 – £40,000 basic salary + 10% annual shares
- 28 days holidays plus bank holidays and seasonal closures
- Private medical cover, pension, car salary sacrifice, share-save options
- Wellbeing support, 24/7 online GP and dentist, fertility/menopause support
- Hybrid working: minimum 3 days in-office, remote periods in summer/winter