Senior Product Support

📋 Description

• Provide 1st and 2nd line technical support for LIMS application.
• Automate workflows by scripting to enhance UI and functionality.
• Maintain issue solutions and procedures documentation.
• Collaborate with IT teams to resolve complex problems.
• Ensure IT policies and data security compliance.

🎯 Requirements

• IT support or helpdesk experience.
• VBScript for automation and scheduling.
• Strong Windows and networking knowledge.
• Experience writing SQL queries.
• Familiar with ITIL and ticketing systems.
• Good problem-solving and communication skills.

🎁 Benefits

• Competitive pay and strong benefits.
• Flexible working opportunities and city-center location.
• Opportunities to progress and travel.