Customer Account Representative - Customer Order and Supply Chain (FTC)

📋 Description

• Manage WotC product, FOC, and POS; resolve EDI issues; ensure correct quantities, pricing and
• Proactively complete/cancel orders, resolve incomplete orders quickly, review open order book
• Ensure orders align with planning schedule and maintain high fill rate.
• Act as point of contact for e-Commerce and other customers; manage expectations and ensure goods
• Monitor urgent/promotional stock, set changes, review account allocation and reserves.
• Collaborate with SSC, Distribution Centres, and Sales for issue resolution and updates; manage

🎯 Requirements

• Proven Supply Chain and Order Management experience.
• Excellent English communication skills.
• Excellent administration, highly organized with attention to detail.
• PC skills – MS Word and Excel; knowledge of SAP required.
• Numerical reasoning skills; deadline-oriented with risk escalation/mitigation ability.

🎁 Benefits

• Health & Wellness
• Time Off to Recharge
• Financial Well-being
• Life & Family Support
• Volunteer and Community Initiatives
• Learning & Development