Program Manager

📋 Description

• Lead and deliver consulting engagements across Twilio products and channels.
• Guide implementation best practices, design support, and platform adoption via Twilio APIs.
• Manage scope, budget, and timeline to meet contractual obligations.
• Ensure customer success and drive revenue through effective solution delivery.
• Coordinate with internal teams to architect, configure, and deploy solutions.
• Lead a team of technical resources for solution design and integrations.

🎯 Requirements

• 5+ years in project/program management delivering software/SaaS solutions.
• Excellent written and verbal communication, persuasion, and presentation skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Initiative to drive projects forward, even in ambiguity.
• Strong ability to communicate across all organization levels and act as trusted advisor.
• Troubleshooting skills for software configuration, data mapping, API integrations, and deployments.

🎁 Benefits

• Competitive pay and generous time off, healthcare, and retirement savings program (varies by
• Remote-first culture with occasional in-person gatherings.
• Twilio Magic and opportunities to create positive impact in communities.