North AmericaFull TimeCustomer Support
Remotely
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Job Description
📋 Description
- Join a global Customer & Product Support team that drives positive outcomes for AlphaSense
- Be first line of defense for complex inquiries and guide users through features to maximize value.
- Collaborate with Product and Engineering to relay feedback and influence roadmap.
- Provide ongoing support across multiple segments and business units.
- Learn the product deeply, train others, and contribute to knowledge resources.
- Own incident responses and coordinate with SRE during outages.
🎯 Requirements
- 3+ years in a client-facing, product or customer support role.
- Customer-first mindset with strong problem-solving and communication skills.
- Ability to distill complex issues into simple explanations.
- Experience in a fast-paced, global support environment with remote work setup.
- Curious, proactive, and adaptable with quick learning on new tech.
- Attention to detail, time management, and prioritization under pressure.
🎁 Benefits
- Competitive base compensation with potential bonuses and equity.
- Generous benefits program and ongoing training opportunities.
- Collaborative, inclusive work environment with global teammates.
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