Service Delivery Manager

📋 Description

• Support clients on our software and services to meet expectations
• Partner with product, development, and call center teams
• Coordinate implementation and optimization of client benefit sites
• Ensure quality delivery and timely issue resolution
• Drive continuous process improvements
• Lead client meetings and share best practices

🎯 Requirements

• Bachelor’s Degree or equivalent
• 5+ years direct client-facing experience
• 2+ years project management experience
• Experience in benefits administration and platform configuration
• Strong technical background with systems understanding
• Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables)

🎁 Benefits

• Comprehensive health benefits
• Competitive compensation with incentives
• Flexible, remote-first environment
• Retirement savings plans
• Professional development opportunities
• Supportive culture and wellbeing initiatives