Customer Success Manager

📋 Description

• Driving customer enablement to boost adoption and retention
• Manage early to late-stage customer relationships
• Collaborate with sales, support, and partners to deliver value
• Ensure positive outcomes and customer satisfaction
• Support contract renewals and cross/upsell opportunities
• Coordinate solution delivery with stakeholders

🎯 Requirements

• Bachelor’s degree or equivalent education
• Several years in a technical or business consulting role
• Strong customer relationship and stakeholder management
• Excellent written and verbal communication
• Experience with SaaS, customer success, and adoption metrics
• Knowledge of Microsoft 365, SharePoint, MS Teams, Gainsight (plus)

🎁 Benefits

• Hybrid working model with in-office options
• Generous PTO and vacation support
• Private health insurance
• Tuition and learning opportunities
• Career progression and internal mobility