Key Account Store Operations Specialist

📋 Description

• Support and grow our largest North American accounts with the Enterprise Account team.
• Launch and onboard stores, track progress, and resolve issues.
• Monitor KPIs and build positive relationships with store teams.
• Respond to data requests and provide ad-hoc store data.

🎯 Requirements

• Customer support experience in a fast-paced environment
• Strong organizational skills and attention to detail
• Problem-solving with performance metrics experience
• Excellent communication over phone and email

🎁 Benefits

• Hybrid model: remote days with in-office days 3x/week (NY or Chicago)
• 20 days vacation plus paid volunteer time
• Parental leave with top-up support
• Health coverage: medical, dental, vision