Job Description
Job Description:
The Sr Operations Processor – Annuity New Businessindependently manages a wide range of annuity new business transactions, includingcomplexcaseand exception work,application receipt, entry,andrequirements management,funding,issuanceand contract delivery.The roleeffectively and professionallycommunicates directlywith Financial Professionalsto deliver application details, resolveissues,and build relationships. Additionally, this positionsupportsend-to-endexecution ofqualitywork, training, and workflow efficiency. As anexperiencedteam member,the Sr Operations Processor– Annuity New Businessserves as a resource to peers and contributes to continuous improvementand operational excellencewithina fully remote work environment.
Responsibilities
- Process standard and complex transactionsfor assigned processes or queuesincluding application entry, requirements management, policy issue, check processingandsuitability reviewswith minimal supervision, while ensuring adherence to quality, compliance, and service standards.
- Respond to routine inquiries from business partners or clients/financial professionals, providingaccurateupdates and resolving standard questions independently.
- Research and resolve exceptions by applying policies and procedures, coordinating with upstream and downstream partners, and clearly documenting resolution steps.
- Serve as a peer resource by providing guidance, knowledge sharing, and informal coaching to newer or less experienced processors.
- Strongwrittenand verbalcommunication for documenting work and providing updatesto business partners or clients/financial professionals as needed.
- Monitor personal quality trends; proactivelyidentifyrework driversand suggest process improvements.Support technology improvements through user testing.
- Partner cross-functionallyto managecases daily.
- Demonstrate a top-tier service mindset by understanding the impact of daily processing on internal and external customers, while fostering a culture of care, accountability, ownership, and professionalism.
- Effectively use Microsoft Copilot and AI-enabled tools to support research, documentation, and productivity.
- Adhere to all company policies, procedures, and regulatory requirements, ensuring compliance with internal standards and audit expectations.
- Maintain current knowledge of industry practices, products, and operational procedures to supportaccurateprocessing and service delivery.
- Complete all required regulatory, compliance, and job-related training within establishedtimeframesand apply learning to daily responsibilities.
- Performadditionalduties andresponsibilities asassigned to support team, departmental, and organizationalobjectives.
Knowledge, Skills & Abilities
- Strong working knowledge of applicable operational workflows, policies, and system navigation.
- Strong organizationand accuracyskillsandability to manage competing prioritiesandmaintainproductivityindependently.
- Demonstrated ability to troubleshoot, interpret procedures, and resolve non-routine issues, whilemaintainingstrong adherence to SLAs and QAstandards.
- Strong communicationskills andcustomer service mindset with theability to collaborate across teams to resolve issues.
- Ability tomentorpeers, share knowledge, and contribute positively to team performance.
- Proficiencywith Microsoft 365andbasicproficiencywithAI tools (e.g., Microsoft Copilot and Zoom AI) to support work tasks.
- Ability to independently work in a full-time remote work environment.
Education
- High School Diploma/GEDrequired.
- Bachelor’s Degreeor equivalent relevant experiencepreferred.
Experience
- 3+years of experience inannuities,insuranceindustryor financial services operations, including complex transaction processing and exception handling.
Certifications
- LOMA designation (FLMI, ALMI, ACS, etc.)preferred.
Base Salary Range - $55,000 - $64,000
For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit.
Penn Mutual is committed toEqual Employment Opportunity(EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.
Originally posted on Himalayas
