Medical Contact Center Representative, Inbound and Outbound

📋 Description

• Provide friendly, accurate service to Customers via multiple channels.
• Assist customers with healthcare benefits and care management guidance.
• Navigate internal processes to achieve desired results for Customers.
• Build trust and deliver an empathetic, personalized experience.
• Protect PHI and comply with HIPAA and regulations.
• Back up other departments and support special projects as needed.

🎯 Requirements

• High school diploma or equivalent required.
• 2+ years in health plan/outbound calling or related roles; inbound/outbound preferred.
• Excellent verbal/written English, strong listening and communication.
• Clear, professional communication; strong problem-solving skills.
• Comfort with outbound dialing, scripts, and dialer workflows.
• CRM experience and proficiency with MS Office; ability to learn quickly.

🎁 Benefits

• Remote-friendly full-time role with comprehensive benefits.
• Medical, dental, vision plans; 401(k) with employer match.
• Life and disability insurance; EAP; paid time off and parental leave.
• Learning resources and professional development opportunities.
• Remote-work setup support and equipment provided where needed.