Claims Service Representative (Bilingual)

📋 Description

• Handle first notice of loss claims for non-complex auto and property insurance claims through an
• Receive incoming customer calls and electronic correspondence, identify customer needs, and route
• Obtain complete and accurate information about reported losses and document all relevant claim
• Explain the basic claims process, applicable policies, next steps, and general information to
• Answer customer questions and provide guidance throughout the initial claims process while
• Determine appropriate inspection methods and arrange emergency services, mitigation vendors

🎯 Requirements

• At least 1 year of customer service experience in a professional environment.
• At least 1 year of experience in an auto or property claims role is preferred/required based on the
• Bilingual proficiency in English and French, with strong oral and written communication skills in
• Demonstrated ability to provide exceptional customer service, particularly when assisting people
• Strong communication and active-listening skills, with the ability to explain processes and
• Strong empathy, patience, and professionalism when handling sensitive customer interactions.

🎁 Benefits

• Fully remote working arrangement across eligible Canadian provinces.
• Full-time employment opportunity.
• Competitive annual compensation ranging from CAD $41,000 to $62,225, with the final offer based on
• Flexible work arrangements designed to support work-life balance.
• Employee discounts, including 15% off auto and property insurance and discounts on additional
• Home-office support through a program providing up to $400 toward eligible office equipment.