Customer Success Advocate

📋 Description

• Answer inbound calls and assist customers
• Provide consultative care to help customers get value
• Engage with manager and team in a virtual setting
• Deliver top-tier service in a fast-paced environment
• Solve problems quickly to boost satisfaction
• Achieve performance metrics and targets

🎯 Requirements

• 2-3 years minimum customer service experience
• Inbound sales or contact center experience a plus
• Goal-oriented, solutions-driven mindset
• Strong internet, reliable connection, 40 Mbps+ and 10 Mbps+
• Private, quiet workspace for confidentiality
• Reside in approved states (North Carolina, Texas, Utah)

🎁 Benefits

• Medical, dental, vision coverage
• 401(k) match
• Discounts on lenses and frames
• Tuition reimbursement for eligible courses