Customer Operations Team Leader
Octopus EnergyRemotely
Listed on 2 job boards, which is a stronger signal than one board alone.
customer serviceoperations managementteam leadershipautomotive industrycsatslastrustpilotevs
Also available on
Job Description
📋 Description
- Lead a team of up to 10 customer operations specialists to deliver an exceptional customer journey
- Oversee day-to-day operations: team management, reporting, third-party relationships, industry
- Enable the team to hit targets: CSAT, SLAs, TrustPilot
- Coach and develop team members, support onboarding and recruitment strategies
- Improve processes and collaborate with stakeholders on action plans
- Own escalations and complaints from customers
🎯 Requirements
- Proven ability to lead and motivate teams
- Exceptional people skills and ability to maintain outstanding customer experience
- Ability to create a supportive team environment
- Resilient, adaptable, proactive in a fast-paced environment
- Bias to action and ownership when solving problems
- Previous knowledge of EVs/automotive industry is a bonus
🎁 Benefits
- Dog-friendly offices
- AI-assisted applications process with fair assessments
- Perks hub: Octopus Employee Benefits
- Grow with a culture that values autonomy and ownership
Back to all jobs
