Senior Technical Account Manager

📋 Description

• Own the technical experience for Enterprise customers, understanding integrations and workflows.
• Lead proactive reviews, availability audits, and configuration assessments to improve activation
• Resolve complex integration and sync issues with root-cause analysis and durable solutions.
• Guide cross-functional teams and stakeholders through complex technical decisions.
• Develop repeatable processes and documentation to improve quality and scalability.
• Partner with Customer Success, Sales, Product, and Engineering to move complex work forward.

🎯 Requirements

• 5+ years in technical account management, support, implementation, or related roles.
• 2+ years managing complex Enterprise customers or cross-functional projects.
• Strong troubleshooting and root-cause analysis abilities.
• Excellent communication to influence senior technical and non-technical stakeholders.
• Experience with Jira, Confluence, Postman, Salesforce; working knowledge of APIs and system
• Experience with EHR, healthcare technology, or scheduling integrations is a plus.

🎁 Benefits

• Salary range NYC base: $132,500 – $179,000 USD.
• Comprehensive health benefits and perks typical of a leading digital health marketplace.