Care Management Support Assistant

📋 Description

• Engage members via inbound/outbound calls for care management participation
• Complete non-clinical assessments and gather health risk info
• Help schedule medical appointments and connect to resources
• Identify barriers and help close gaps in care
• Explain access to benefits and maintain confidentiality
• Document interactions across systems with accuracy

🎯 Requirements

• Minimum 1 year in high-volume inbound/outbound calling
• Proven productivity, quality, or performance metrics
• Experience updating info across multiple apps/systems
• Proficiency with Word, Excel, Teams, Outlook
• Strong communication, empathy, patience, professionalism
• Ask follow-ups, resolve issues within guidelines

🎁 Benefits

• Salary: $40,000–$52,300 annually (varies by location/experience)
• Remote work: Nationwide remote with structured schedule
• Health coverage: Medical, dental, vision
• Financial: 401(k) retirement plan
• Time off: PTO, holidays, paid parental/caregiver leave
• Protection & wellness: Disability, life insurance