Bilingual Care Management Support

📋 Description

• Engage members through inbound and outbound calls to encourage participation in care management
• Complete required non-clinical assessments and questionnaires to identify health risks, care needs
• Help members schedule healthcare appointments and connect with appropriate care, benefits, and
• Identify barriers to preventive screenings, healthcare services, and benefits, and support members
• Explain and assist members with accessing benefits and resources that support their health and
• Navigate multiple applications and systems to accurately document, update, and maintain member

🎯 Requirements

• Fluency in both English and Spanish, including the ability to successfully complete required
• At least 1 year of experience managing high-volume inbound and outbound calls, preferably in a
• Demonstrated experience meeting documented productivity, quality, or service performance metrics.
• Experience navigating multiple applications, platforms, and programs while accurately documenting
• Proficiency with Microsoft Word, Excel, Teams, and Outlook for communication, documentation
• Strong verbal and written communication skills, with the ability to interact professionally and

🎁 Benefits

• Annual salary range: $32,000–$41,800, with actual compensation varying based on location, skills
• Fully remote work opportunity for candidates who reside in Puerto Rico.
• Medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays.
• Paid parental and caregiver leave.