Strategic Customer Success Manager

📋 Description

• Build and nurture relationships with key stakeholders to drive retention and growth
• Conduct discovery with customers to understand business objectives and uncover new use cases
• Establish trusted advisor relationships, ensuring customers realize value from Synthesia
• Act as a subject matter expert for Synthesia in enterprises and advise on video workflows
• Monitor utilization to increase engagement, adoption and satisfaction
• Lead Quarterly Business Reviews with senior stakeholders

🎯 Requirements

• Customer-facing experience in CS/AM/TAM or similar in B2B SaaS
• Experience managing a book of up to 35 strategic accounts from onboarding through renewal
• Track record in risk management, forecasting, and identifying growth
• Trusted advisor relationship building with clients
• Onboarding new clients and building relationships in early months
• Client check-ins with clear health outcomes with senior attendees

🎁 Benefits

• Award-winning startup benefits with stock options
• Paid parental leave
• 25 days annual leave + public holidays + sick leave
• 100% Medical, Dental & Vision
• 401k Plan
• Referral scheme