Specialist - Customer Success

📋 Description

• Engage proactively with customers using the engagement model based on customer segment
• Understand and document customer’s business flow and deep understanding of use-cases for large
• Have deep product knowledge of all product lines and showcase product demos to tailor solutions
• Align with key customer stakeholders to establish a stronger customer relationship management
• Evaluate how customers manage their Freshworks product suite and identify efficiency gains
• Promote awareness of the latest innovations Freshworks is releasing

🎯 Requirements

• Proven track record of establishing themselves as a strategic trusted advisor to clients
• Ability to articulate complex client and vendor concepts to audiences of varying perception levels
• Very Strong written and verbal presentation/communication skills (ESSENTIAL)
• Self-starter who can own ongoing customer success of both large and small clients
• Ability to report and share client’s status on a timely/pre-defined interval
• Bachelor's Degree in Computer Science + Business Education preferred