Patient Care Intake Representative - Remote

Overview

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees.

Job Summary: Entry Level Position. Works under direct supervision following the protocols and procedures for assessing, categorizing, and prioritizing incoming customer/patient inquiries to direct them to the appropriate resources or personnel for resolution. This role is crucial to managing call volume, ensuring efficient service delivery, and improving patient satisfaction.

Responsibilities

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members

• Manage and assist with prescription processing as needed, when not taking patient inbound calls

• Responsible for quickly and efficiently evaluating the nature, urgency, and complexity of patient calls

• Directing calls to the correct department, team, or individual based on the assessed patient needs

• Provides resolution to customer service issues to ensure member satisfaction as needed

• Maintain and keep reasonable production as determined by supervisor

• May assist in orienting and training new employees

• Responsible for completing all mandatory and regulatory training programs

• Perform other duties as assigned

Qualifications

Job Skill Requirements:

• Exceptional phone and listening skills.

• Exceptional written and verbal communication skills

• Excellent computer and keyboarding skills

• Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy

• Technical Proficiency: Understanding and utilizing relevant software, databases, and tools

• Teamwork and Collaboration: Collaborating effectively with other team members

• Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations

• Excellent organizational skills

Educational Requirements:

• Minimum: High School Diploma or GED

• Preferred: Pharmacy technician or related certification

Experience:

• Experience in a customer service-related field

• Preferred: 6-12 months’ experience as a pharmacy technician

Required (Mississippi Employees):

• Registered with the State of Mississippi as a Pharmacy Technician

Originally posted on Himalayas