Support Engineer

📋 Description

• Provide day-to-day production and operational support for the EDMS platform.
• Troubleshoot, analyze, and resolve incidents while identifying root causes and minimizing service
• Manage and implement service requests (SRs) in accordance with established operational procedures.
• Support system maintenance activities, including patch testing, validation, and deployment.
• Monitor system logs, alerts, and operational indicators to identify potential issues proactively.
• Investigate recurring technical problems and contribute to preventive measures and system

🎯 Requirements

• Demonstrated experience in production support, application support, system operations, or technical
• Hands-on experience with Azure Data Factory (ADF) Integration Runtime (IR).
• Working knowledge of Snowflake and cloud-based data platforms.
• Familiarity with Power BI Gateway and its role in supporting analytics connectivity.
• Strong SQL skills and practical experience working with data pipelines.
• Experience with system log analysis, monitoring, alerting, and proactive issue detection.

🎁 Benefits

• Opportunity to work on an enterprise-grade EDMS platform in a technically focused support
• Hands-on exposure to Azure Data Factory, Snowflake, Power BI Gateway, SQL, and data pipelines.
• Opportunity to develop expertise across cloud data integration, production support, monitoring, and
• Exposure to real-world incident resolution, system maintenance, and proactive operational
• Collaborative environment involving technical teams and business stakeholders.
• Opportunity to contribute directly to platform stability, reliability, and continuous improvement.