Job Description
Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!
Position Summary
We are seeking an experiencedSeniorProgram Manager to serve as the connective tissue between our Product Management andGo-to-Marketteams on complex software migration engagements.You'llorchestrate cross-functional alignment, manage dependencies, surface risks early, and ensure our executive team has clear visibility into programhealth and business outcomes.You'llwork closely with our Productand GTMleaders to ensureaccountqualification,seamlessdelivery,and customer success.
Responsibilities
GTM Program Design & Operationalization
- Own the end-to-end customer journey program from opportunity qualification through post-implementation success. Define and document the workflows, playbooks, and quality gates that govern customer flow across Sales → PS → TS → CSM. Map dependencies and handoff points between teams. Establish clear qualification criteria at each stage. Document and iterate on the "Sales to Success" operating model.
Customer Journey Health & Flow Monitoring
- Establish KPIs that measure customer flow health across the entire lifecycle: lead qualification quality, sales-to-CSO handoff smoothness, PS delivery predictability, time-to-value, and post-delivery retention rates.
Risk, Dependency & Escalation Management
- Proactively surface cross-functional risks and dependencies. Work withstakeholdersto develop mitigation strategies.Identifyat-risk engagements early and escalate for leadership intervention.
Customer & Internal Stakeholder Management
- Serve as a key touchpoint forourChief Customer Officeron program progress, timeline, and scope. Coordinate internally to ensuretimelyresponses to customer escalations. Facilitate executive steering committee meetings when needed. Partner with Sales and Customer Success to ensure smooth transitions andidentifyexpansion opportunities.
AI-Powered Reporting & Program Intelligence
- Deploy AI agents to aggregate health data from multiple systems (Jira, Salesforce, internal PS tracking, Gainsight) into unified executive dashboards. Automaterecurringprogram status reports. Build models to flag at-risk engagements based on velocity, scope changes, and milestone deviation patterns. Use AI to route escalations intelligently and notify stakeholders proactively of issues requiring attention.
Required Qualifications
- 8+ years of program/engagement management experience, preferably in Professional Services, SaaS implementation, systems integration, or consulting delivery
- Comfort working in a matrix environmentand proven ability to manage complex cross-functional initiatives with multiple stakeholders (Product, Services, Finance, Customer Success, Sales)
- Experience tracking and reporting on program health, KPIs, and business outcomesand fluency with program management or BI tools (Tableau, Salesforce, Jira, Smartsheet)
- Strong executive communicationand ability topresentclear business narratives for C-suite audiences and surface risks without noise
- Demonstrated ability toanticipateproblems, manage ambiguity, and drive resolution across teams without direct authority
- Experience with software implementations, cloud migrations, or large platform transitions
Preferred Qualifications
- PMPcertification
- Background in customer-facing Professional Services or managed services delivery, GTM Operations, or business process transformation
- Experience with AI-driven automation, workflow automation (Power Automate), or building self-service dashboards (Power BI,Claude).
- Familiarity with Salesforce, Gainsight, or similar platforms for tracking customer success and engagement metrics
- Finance acumen:understanding of PS unit economics, margin management, and how engagements impact revenue and renewal risk
Forcepoint is committed to fair and equitable compensation practices. The salary range and variable compensation for this role is140,000.00 - 180,000.00 and represents the low and high end of compensation for this position. Actual salaries are determined by various factors including, but not limited to, location, experience, and performance. The range listed is just one component of Forcepoint’s total compensation package for employees. Other rewards may include bonuses, paid time off policy, and many region-specific benefits
Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to .
Applicants must have the right to work in the location to which you have applied.
Originally posted on Himalayas
