Triage Technician

📋 Description

• First responder for inbound customer requests and system alerts
• Route escalations to appropriate technical resources
• Support and communicate via ticket queue and phone
• Monitor and triage alerts across multiple platforms
• Document customer communications accurately
• Follow escalation procedures to platform engineers

🎯 Requirements

• High School Diploma or equivalent
• Empathetic customer service mindset
• Strong sense of urgency and customer focus
• Excellent written and verbal communication
• Team player with collaboration mindset
• Problem-solving and prioritization skills