Triage Technician

📋 Description

• Serve as initial contact for clients with technical issues.
• Engage via phone and ticketing system to categorize incidents.
• Monitor and triage alerts across multiple platforms.
• Manage systems including backups, Windows/Linux, AWS, VMware, IBM Power, Fortinet.
• Document customer communications accurately.
• Escalate to platform engineers per procedures.

🎯 Requirements

• High School Diploma or equivalent.
• Empathetic customer service mindset.
• Strong urgency and customer sentiment awareness.
• Excellent written and verbal communication.
• Teamwork and collaboration.
• Problem-solving and prioritization skills.

🎁 Benefits

• Opportunity to work with a variety of IT environments.
• Collaborative team culture.
• Training and career development opportunities.